FAQ

Find quick answers to your questions about shipping, returns, and refunds. Browse through the common queries to learn more about our policies. If you need further assistance, contact our support team.

Shipping & Delivery

Do you deliver across Finland?

Yes, we offer delivery throughout Finland. Delivery fees may vary depending on your location. You can check the delivery options at checkout.

What are the delivery charges?

Shipping costs vary depending on the destination and the size of your order. You can view the shipping cost for your specific order at checkout before completing your purchase. We offer free delivery on orders over 50 euros.

When will my order be shipped?

Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Do you offer international shipping?

Currently, we do not offer international shipping. We only deliver within Finland at the moment. However, once the demand grows, we plan to expand our services and start shipping internationally!

Can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to track your order’s progress.

Payment & Orders

What payment methods do you accept?

We accept all major credit/debit cards, MobilePay, Online Banking and Klarna for online payments. In-store, we accept cash and card payments.

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order within 24 hours by contacting our customer service team.

Do you offer refunds or exchanges?

Yes, we accept returns and exchanges for certain items within 2 days of purchase, provided the products are unopened and in their original packaging. For more details, please see our Return Policy.

Returns

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Please refer to our returns policy page for more details.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for the return. They will provide you with instructions and a return shipping label if applicable.

Are there any items that cannot be returned?

Yes, certain items such as perishable goods, personalized products, and items marked as final sale cannot be returned. Please review our returns policy for a complete list of non-returnable items.

Will I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as a wrong or defective item. In such cases, we will cover the return shipping costs.

Refunds

How long does it take to process a refund?

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days, and the credit will be applied to your original method of payment.

Can I get a refund for a sale item?

Sale items are typically final sale and non-refundable unless otherwise stated. Please check the specific terms for sale items on our website or contact our customer service for more information.

What should I do if I haven’t received my refund?

If you haven’t received your refund within the stated processing time, please first check with your bank or credit card company. If you still have not received your refund, contact our customer service team for further assistance.

Can I get a refund if my item is damaged or defective?

Yes, if you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will provide instructions for returning the item and issue a full refund or replacement once the return is processed.

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